TERMS AND CONDITIONS
Cancellation Policy - Please be aware that a 24-hour cancellation policy is in place. Therefore, should you wish to cancel your booking, this should be done at least 24 hours prior to your appointment. You will have the option to re-book your appointment. Any cancellation made within 24 hours of your booking will incur a 50% charge of the total booking/treatment price.
Refunds - Please note, we do not offer refunds on any of our skincare products, due to health and safety reasons. Should there be any issues with your product, please contact us in the first instance. We always want to resolve any issues with your product. You may be required to take pictures of your product before an exchange can be considered.
Your Treatment - Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking. In order to set-up our therapist will arrive about 10 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy couch. Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments. We require parental permission for any client under the age of 16. In the interest of both client and therapist safety we reserve the right to refuse a treatment if we deem it inappropriate.
Availability of Services - Appointments are available Monday - Saturday between 10:00 and 20:00 and by special arrangement at other times in which case an out of working hours surcharge fee applies. We cover the following areas: London Zones 1-4. Please, call us if your area is not listed.
Prices and Policies - There is a minimum call out fee of £40. Prices quoted are for execution of service within the areas mentioned above. Beyond this radius a surcharge will be added based on distance and time. In case the therapist is kept waiting outside for more than 15 minutes into the scheduled appointment time without prior notification we will consider that as a cancellation and the full appointment charge will then apply. If the therapist is ready to start the treatment and is kept waiting, you will receive only what is left of the remaining time of your appointment. That will be a subject of the therapist’s availability. Please note that prices and services are subject to change without prior notification.